Majestic Care Defense Program
As COVID-19 continues to impact the world, we want to express that we are continuing to focus on our residents, families, Care Team Members and partners. Our compassion and focus remains steadfast. As the recommendations from the Center for Disease Control (CDC), Centers for Medicare and Medicaid Services (CMS), American Health Care Association (AHCA) and State guidelines change frequently, we are quickly responding and updating any policy or procedure to continue to provide the best care for our residents.
Majestic Care Defense Program
At Majestic Care, ensuring residents are cared for in a safe and healthy environment is our greatest responsibility. Our team is proud to lead the way by delivering an industry-defining standard of long-term care cleanliness. We follow a scientific approach, using rigorous measures and our industry’s best products, while closely monitoring recommendations from The Centers for Disease Control and Prevention (CDC). These extensive efforts include:
Sign-In Kiosks and Temperature Monitoring: We utilize a digital system to screen guests and Care Team Members for symptoms of acute respiratory illness (e.g., fever, cough, difficulty breathing) before entering a Majestic Care Community.
Personal Protective Equipment: Care Team Members and residents have access to masks (surgical, N95), gloves, gowns, face shields, and hand sanitizer. Care Team Members are required to wear a mask at all times.
Recycled Air Ionizer: Air Ionizers are installed directly into air ducts, producing positive and negative ions that neutralize harmful pollutants and odors in our buildings.
Plexiglass Shields for Check-in and Nurse Stations: Plexiglass Shields at reception and nurses stations provide a physical barrier to reduce exposure and cross-contamination.
Electrostatic Sprayers: Sprayers provide an uniform and wraparound layer of germ-killing power, providing maximum efficiency disinfecting surfaces.
Deep-Clean Sanitization: Sanitizing lowers the number of germs on surfaces or objects to a safe level.
Daily Communications with Families: Our automated system keeps families and loved ones informed on COVID-19 cases.
We want to provide a response to some frequently asked questions that have been received to help ease the navigation for families and loved ones.
Q: If my loved one is unable to speak to me due to their condition, can I receive a daily call at the end of the day from someone for an update? I visit daily to check-in and just want to be reassured about their care.
A: Yes, we would be happy to provide increased communication for those that would request this. However, the call may not necessary be at the end of a typical day but rather one time during a 24 hour period.
Q: What if my loved one has an extenuating circumstance and it is necessary for me to visit?
A: Please reach out to the center’s Executive Director for assistance. For certain circumstances, such as a loved one entering end of life care, we will make every effort to allow you to safely visit.
Q: How long will the visitor restrictions last?
A: We are following the recommendations from the local, state and federal government on visitor restrictions. At this time we are unsure of the timeline but will keep our families updated on our website with all changes. We will continue to have a link at the top of our home page where you can quickly find updates.
Q: What will the center do if they have someone with COVID-19?
A: All of our centers are following strict infection control practices set forth by the CDC. In the event that we have a case of COVID-19, we will work closely with the local health department and state department of health while following guidance from the CDC.
Q: What other options are available for me to communicate with my loved one?
A: Our centers can offer alternatives such as Skype, Facebook, email, or phone calls. We are happy to help facilitate these alternatives at any time. We also encourage you to send cards, letters, drawings from grandchildren, etc. as we have not discontinued mail service to our residents
Please continue to reach out to each center’s Executive Director for any questions or comments. We welcome all communication and will work to provide timely responses.
Thank you again for your increased patience.