At Majestic Care, we believe that exceptional care begins with strong relationships—among our residents, their families, and each of you. Our Family Town Halls are more than just updates; they are a reflection of our commitment to transparency, partnership, and continuous improvement.
Why Family Town Halls Matter
These gatherings provide a vital forum to listen, share, and grow together as a community. They allow families to hear directly from leadership, ask questions, and better understand the care we provide. These conversations not only empower families, they also help clarify expectations, celebrate our collective progress, and create a unified direction for our team. The June 16 Town Hall exemplified this spirit, with thoughtful discussions on topics ranging from culinary services and technology to workforce development and Medicaid navigation.
Connecting to Our Quality Vision
Our Family Town Halls are directly aligned with our strategic priorities—especially our first pillar: Quality. The feedback we receive helps us:
- Strengthen communication and responsiveness.
- Enhance the dining experience and staffing consistency.
- Inform our approach to quality measures, including survey outcomes and star ratings.
These conversations are essential to ensuring that our care remains person-centered, data-informed, and family-engaged.
What We Shared: Feedback and Actions Taken
During the most recent Town Hall, we provided updates and addressed key areas of interest:
- Regulatory Progress: We reviewed positive regulatory outcomes achieved over the past two years, reflecting the dedication and excellence of our Care Team Members.
- Quality Measures: We highlighted improvements in our Quality Star ratings, a direct result of your hard work and our shared commitment to excellence.
- 2025 Strategic Goals: We outlined our focus for the year ahead:
- Quality: Advancing clinical outcomes and resident satisfaction.
- Workforce: Supporting and developing our team through training, recognition, and retention.
- Financial Stewardship: Ensuring sustainability to support our mission and growth.
- Pre-Submitted Family Questions: We addressed a range of thoughtful inquiries, including:
- Culinary: Enhancements to menu variety, nutrition, and dining experiences.
- Technology: Investments in tools that improve care coordination and family communication.
- Communication: Expanding access to updates through platforms like the Connected Care Center and ACM.
- Workforce: Ongoing efforts to improve staffing consistency and team engagement.
- Medicaid: Guidance and support for families navigating the Medicaid process.
Looking Ahead
We are already preparing for our next Family Town Hall and will continue to invite questions in advance. We are also exploring a refreshed name—Majestic Care Family Update—to better reflect the inclusive and collaborative nature of these events.
In Closing
Thank you for your continued dedication to our residents and their families. Your work makes these conversations meaningful and our progress possible. As always, families are encouraged to reach out via MyMajestic@MajesticCare.com or our dedicated hotline with any questions or concerns.
With appreciation,
Paul D. Pruitt, MBA, LNHA